The present study examined the stress and mental health among day and night shift call centre employees. The samples were selected from two different call centre’s shifts i.e. Day and Night. The sample consisted of both male and female employees. Two scales were used viz. Life event stress scale and mental health inventory, these scale were administered to all the subjects. Results revealed that the night shift employees have significantly higher levels of stress and are at a higher risk of getting an illness than the day shift employees. In mental health the day shift employees had a better mental health in comparison with the night shift employees. Among the genders females had poorer mental health when compared with males.
[1] Research Scholar in Clinical Psychology, Central Institute of Psychiatry, Ranchi, India.
[2] Research Scholar in Psychology, Mahatma Gandhi University, Kottayam, Kerala, India.
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