Abstract IT organizations face unprecedented challenges. Internal business customers continue to demand rapid delivery of innovative services to respond to outside threats and opportunities. Hamstrung by limited staff and budget, IT struggles to keep up, often exhausting resources simply trying to respond to changing business requests. In this tense environment, the options have been few: delay innovation that fuels the business or allow business users to procure services without IT oversight that ensures reliability, security, compliance and governance standards are met for the business. At the core of IT’s challenges…
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